Ordering your custom badges and merch is simple. We’ll guide you through each step so you know exactly what happens and when.
No confusing jargon, no hidden extras… just clear communication and friendly help from our small Aussie team.
Payment and Invoicing
When your sample is approved, we’ll raise an invoice showing your final total — it’ll match your original quote, so no surprises.
For new customers, payment is required before production starts to keep things smooth and turnaround quick.
Regular and wholesale customers may have credit terms in place.
If you’re unsure, just ask and we’ll confirm what applies to you.
Payment can be made easily by EFT bank transfer or credit card.
Common Questions
Yes. We’ll always send a scan or photo before production, and if you’re not in a rush, we can post a physical sample too.
Scanned samples are usually ready within a few days, while physical ones take around 1–2 weeks.
We don’t present anything until we’re happy with it ourselves. Behind the scenes, we often re-sample a few times before showing you the first one.
If you’re still not satisfied, we’ll work with you to fine-tune it until it’s right.
Most embroidered, woven, or printed badges are completed within two weeks of sample approval.
PVC or metal items take roughly three weeks.
Yes. We’ve been known to pull off a miracle or two.
Just ask and we’ll see what’s possible. Rush fees may apply depending on timing and quantity.
Yes — that’s the beauty of easy repeat orders. We keep all designs on file.
You’ll find your old design numbers (product codes) on your previous invoice, or we can usually locate them by description.
Yes. We ship orders across Australia every day and regularly send to New Zealand.
Shipping to the USA is also possible, though a bit trickier these days with extra red tape. We’ll guide you through it.